Purchases & Refunds.
Information about digital items and purchase support in Epic Roots.
Gem purchases are not publicly available yet.
Epic Roots is currently preparing its Google Play purchase and entitlement workflows. This information will be updated before real-money purchasing is enabled.
Contact purchase support ↗When purchases become available
Eligible Android digital purchases are intended to be handled through Google Play Billing. Purchases should only be granted after server-side verification. Gem balances, cosmetic ownership and reversals must be checked against the final enabled functionality.
Refund requests
If a purchase was made through Google Play, start by checking your Google Play order history and applicable refund options. See Google Play refund guidance ↗. For game-account or entitlement questions, contact GameAJS support with the relevant order reference; do not send complete payment-card information.
What about refunded items?
When a refund is verified, related Gems or cosmetic entitlements may be reversed according to the finalized purchase rules and applicable law. A refund request alone does not necessarily mean that a transaction has been reversed.
Need assistance?
Email [email protected] with the issue and your player ID, if available.